Windows configurations can differ greatly across multiple versions and choices on the Windows platform, the way in which Zwift uses its credentials and saves them may differ.
Some people have reported success with Windows saving the Zwift username and password, while others have not. If you're having trouble saving your Zwift username/password, there's a solution!
David A. Desrosiers (aka "setuid") has written a very detailed and informative HOWTO describing exactly how to address the Zwift credentials on Windows issue.
HOWTO: Configure Windows to remember Zwift application passwords
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